HR Coordinator | Burlington, NC

HR Coordinator Burlington, NC

HR Coordinator

Location: Burlington, NC
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Position Summary:

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.

The Human Resources Coordinator (HRC) will work closely with the Human Resources Manager to deliver HR Strategy & Organizational Development, Retention/Turnover and any other HR strategies and projects assigned. The HRC will be responsible for HR Analytics and HR Reporting. HRC will support and drive focus around employee engagement and development. This role supports and performs all daily Human Resources duties in the absence of the Human Resources Manager.

Primary Position Duties:

Expected Outcomes:
Recommend retention strategies for non-exempt employees that result in improved retention of the non-exempt employee workforce.
Analyze compliance requirements, trends and key metrics and partner with the broader HR organization to develop and implement solutions, programs, and policies in partnership with HR Director & HR Manger to assess and grow the capability of leadership.
Partner with HR Manager and assigned leadership groups to develop and implement organizational strategies to support functional teams.
Support launch and implementation of assigned projects by established timelines.
Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to wage & hour, FLSA, FMLA and ADAAA to minimize risk/exposure to the company.
Complete key responsibilities listed below and all projects/work assignments by the established Service Level Agreement (SLAs) communicated

Key Responsibilities:
HR Reporting & HR Analytics
New Hire Orientation
Exit Interviews: Non-Exempt Employees Employment Verifications of Employment (VOEs)
Garnishments/Income Withholding Orders (IWOs)
Time Sheet & PTO Audits & Processing
New Hire Benefits Enrollment Process
Review and approval of Corrective Actions: Non-Exempt Employees
Conduct effective and objective investigations: Non-Exempt Employees
Provide guidance and interpretation on HR policies, processes, and procedures.
Supports HR Manager
Benefits Open Enrollment Communications
Performs all other duties as assigned.
HR & Business Core Competencies
The following core competencies are required to be successful in the HR Coordinator role:
Business Acumen: Ability to contribute to the business by understanding business objectives and overall strategy, considering business and cultural context in decision making.
-Ability to support and drive the value chain.
-Interpreting social context.
-Articulating the value proposition.
-Leveraging business technology.
Customer Focus: Establishes and maintains effective relationships and acts with customer and business in mind.
Accuracy: Work is correct and precise based on established process, procedures and/or policies.
Attention to Detail: The ability to accomplish/complete a task accurately while demonstrating a thorough concern for all the areas involved, no matter how small. Monitors time and checks work and/or information received to ensure all entries in HRIS and/or workforce management tools are accurate.
Ability to Deal with Ambiguity: The ability to effectively cope with change can shift gears comfortably can decide and act without having the total picture can comfortably handle risk and uncertainty.
Critical Thinker/Problem Solver: The ability to analyze, interpret, evaluate information and make a reasonable judgement about what the next steps and/or response should be. Knows what questions to ask when resolving an issue and when to escalate to their HR leader.
Approachability: Can quickly build rapport with internal and external customers based on established trust and confidence of internal and external customers that information provided is accurate.
Flexibility: Able to quickly adapt to new circumstances as they arise and appropriately adjust and change plans to navigate or overcome unanticipated obstacles, challenges and/or changing priorities.

Position Requirements:

Required Qualifications
Broad business knowledge and demonstrated ability to stay abreast of business and HR functional trends
Excellent verbal and written communication skills
Demonstrated ability working with confidential & sensitive matters, professional & discretionary manner
Independent thinker with strong decision-making skills and ability to use data & present data to support decisions
Results oriented with the ability organize, prioritize, and implement multiple projects within targeted deadlines
Well-developed collaboration and interpersonal skills and experience leveraging those skills to foster trust, build relationships and gain support for ideas and solutions Ability to deal with the employees and public in a professional manner Strong PC skills and MS Office skills must be proficient in Excel including pivot tables and PowerPoint Ability to show judgment and initiative and to accomplish job duties Ability to work independently Knowledge of local, state, and federal employment, wage & hour laws and procedures
Desired Qualifications
Bilingual/Fluent in English & Spanish

Education or Skills:

Education: Bachelor’s Degree in human resources, business, or organizational behavior or related field preferred.
Related Work Experience Two (2) to Five (5) years of relevant HR experience, including diverse HRC experience including employee investigations for high-volume non-exempt environment required.Certifications and/or Licenses Human Resource Professionals PHR, SHRM-CP preferred
Certifications and/or Licenses: Human Resource Professionals PHR, SHRM-CP preferred
Working conditions: While performing the duties of this job, the employee regularly works in an office setting. This position is an in office corporate position and is not a remote role.
Physical requirements (with or without accommodation):The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job,
the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.
This is a full-time position and will be eligible for our comprehensive benefits that include paid time off, medical, dental, vision and life insurance and 401k.
Direct reports: None

Benefits

This is a full time position with access to our comprehensive benefits which include paid time off (PTO), medical, dental, vision, short- and long-term disability, and life insurance, an Employee Assistance Program (EAP), and 401(k). ; EQUAL OPPORTUNITY EMPLOYER: NATIONAL OnDemand, Inc. is an equal opportunity employer. The companys policy does not discriminate against any applicant or employee based on race, gender, sex, sexual orientation, gender identity, color, religion, national origin, disability, genetic information, age, veteran status or any other consideration made unlawful by applicable federal, state or local laws. NATIONAL OnDemand, Inc. prohibits harassment of applicants and employees based on any of these protected categories.


FAQs

Q. What kinds of careers does National OnDemand offer?

We hire across a wide range of disciplines. That includes field operations such as fiber construction, last mile installation, specialized capabilities, and maintenance, as well as corporate and regional roles in project management, safety, HR, finance, marketing, IT, and logistics. Whether you’re interested in working in the field or at headquarters, there are opportunities to grow and make an impact.

Q. Where is National OnDemand located?

Our corporate headquarters is in Burlington, North Carolina, and we have regional offices and project sites across the United States. Many of our employees travel between job sites depending on their role. This nationwide footprint allows us to provide “on demand, anywhere in the U.S.” service for our clients and flexible career opportunities for our teams.

Q. Do I need a telecommunications background to apply?

Not necessarily. Some roles require telecom experience, but many do not. We hire people from a variety of backgrounds, including construction, utilities, project management, administration, safety, and customer service. If you bring a strong work ethic, attention to detail, and a willingness to learn, we can provide the training needed to succeed in your position.

Q. What does the hiring process look like?

The process is designed to be clear and respectful of your time:

  • Submit your application through our Careers page.
  • Our recruiting team reviews your skills and experience.
  • If selected, you’ll be contacted for a phone or virtual interview.
  • Some roles may include a skills assessment or background check.
  • Once a hiring decision is made, we’ll reach out with next steps and onboarding information.

We aim to communicate clearly throughout the process so you always know where things stand.

Q. Does National OnDemand provide training and advancement opportunities?

Yes. We believe in growing talent from within. Our teams have access to on-the-job training, safety certifications, leadership development, and technical programs tailored to their field. Many of our managers and directors started in entry-level positions and advanced through performance and dedication.

Q. What kind of benefits are offered?

Eligible employees enjoy a comprehensive benefits package that typically includes:

  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • 401(k) retirement plan
  • Paid time off and holidays
  • Employee assistance and wellness programs

Specific benefits vary by position and employment type, but we strive to provide competitive, supportive options across the company.

Q. Does the company support work-life balance?

We understand that balance looks different for every employee. Field teams may work variable schedules depending on project timelines, while corporate roles may follow more traditional business hours. We encourage leaders to foster realistic workloads and open communication so employees can perform at their best both professionally and personally.

Q. What is the company culture like?

Our culture is rooted in the six core values that define who we are and how we work. At National OnDemand, Integrity guides every decision, ensuring we do what’s right even when no one is watching. We believe in Teamwork, working together across boundaries to meet customer needs and help one another succeed. You can count on Reliability from every member of our team — consistent, trustworthy performance that our clients and coworkers depend on. We show Respect for each other, our clients, and the communities we serve, valuing every perspective and contribution. We pursue Excellence in everything we do, delivering premium quality and service that set us apart. And we never forget Gratitude, recognizing and appreciating the people who make our success possible. This shared commitment shapes a culture where employees feel supported, valued, and proud to deliver “Anytime, Anywhere” service every day.

Q. How does National OnDemand approach safety?

Safety is a core value across every division. All employees receive thorough safety training, and our teams follow established protocols to protect themselves, their coworkers, and the communities we serve. At the corporate level, our Environmental Health and Safety (EHS) team ensures compliance with all federal, state, and client-specific standards so that every employee returns home safely at the end of each day.

Q. How can I check the status of my application?

You can log into the Careers portal to view your application status. Our recruiting team also communicates directly by email if additional information or interviews are needed. If you haven’t heard back within a few weeks, you’re always welcome to follow up with our HR department for an update.

Q. What makes National OnDemand a great place to work?

We are a fast-growing, national organization with the heart of a family-run business. Employees appreciate the combination of stability, opportunity, and purpose that comes with helping build the networks that connect communities across the country. At National OnDemand, you’re not just taking a job — you’re joining a team that’s building the future of connectivity.

Q. What qualifications or certifications are required to work in fiber optics?

Many of our entry-level roles don’t require prior fiber experience as we provide on-the-job training. However, certifications like OSHA safety training, CDL licenses, or fiber optic certifications can be helpful for advancing in certain technical positions.