Field Operations Supervisor

Field Operations Supervisor

Department: Last Mile Division
Location: Warsaw, VA, US.
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Description

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions - on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.

NATIONAL OnDemand is looking for a highly motivated, experienced Field Operations Supervisor in the telecommunications industry. This position will have a focus on cable installations in the Northern Kansas City, MO market.

Job purpose

The Field Operations Supervisor is responsible for the overall supervision of our Field Technicians. Supervisor will work in accordance with the organizations office policies and procedures, keeping in mind the overall core values of our company National OnDemand, Inc.

Duties and responsibilities

  • Provides technical support, expertise, leadership and accountability for field team
  • Responsible for retention and training needs for field staff.
  • Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.
  • Supervise performance of field staff and responds to escalated issues in field.
  • Communicate senior management directives to field staff and ensure compliance (Safety, etc.)
  • Develops manpower schedules and loading to ensure contract and workload coverage.
  • Site Visits to ensure QC of various projects; ensure conformance to client specifications and company requirements.
  • Follows up on customer satisfaction issues and drives resolution.
  • Onsite support & guidance for technical staff.
  • Serves as safety champion for our company.  
  • Other duties as required or as assigned by senior leadership.

Qualifications

  • High School Diploma or equivalent required
  • 1-3 years of leadership experience
  • Possession of valid state issued driver's license required.
  • Must be able to pass a background check and drug screen.
  • Candidates must have a minimum of five years of experience in a related discipline.
  • Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels.
  • Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs.
  • Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
  • Ability to coordinate and integrate work across multiple disciplines, complete scheduling, and resource planning activities to drive efficient work processes, identify and manage all operational risks, and enhance customer communication and satisfaction.
  • Experience managing multiple locations and leading cross-functional teams.
  • Operations supervision experience with scheduling and planning required.
  • Excellent communications
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
  • Ability to travel to jobsites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)
  • Ability to establish and maintain effective working relationships with both internal and external customers.
  • Strong, planning and reporting skills.
  • Possess excellent verbal, written communication, and follow-up skills.
  • Strong analytical and decision-making abilities
  • Self-motivated with the ability to motivate and influence others.
  • Experience with Business and Residential installations to include FTTP/FTTH services.

Working conditions

While performing some duties, the employee will work primarily in field requiring travel.  Supervisor will work outdoors in all types of weather and may be exposed to dust, fluctuating temperatures, and periodic high noise levels. The employee may be required to travel within the United States up to 75% of the time and may be required to stay away from home up to 14 days at a time.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.  The employee is frequently required to stand, talk, and hear.

Field Operations Supervisors are issued company vehicles with fuel cards and any tools that may be required to complete requirements of the position.  Field Operations Supervisors are full time, salaried employees.

All Full-time employees have access to our benefits package that includes Paid Time Off, Health, Dental, Vision, Life Insurance and 401k.

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