National OnDemand’s Last Mile services are designed to bridge the gap between the network and the end user, ensuring a seamless and satisfying customer experience. Beyond simply completing connections, our team provides hands-on support, educating customers about their new equipment and helping them navigate their service with confidence. Every interaction reflects our commitment to excellence, as our Last Mile team becomes the direct link between customers and the networks they rely on.
Our technicians bring more than technical expertise to every visit; they bring a human touch. Whether they’re assisting a tech-savvy client or someone less familiar with modern technology, our team members excel at clear communication and patient guidance. As the face of National OnDemand—and often of our clients’ brands—our Last Mile team approaches every task with humility, professionalism, and pride, embodying the service-first mindset that defines our company.
Drops & Installs
National OnDemand’s Last Mile Division ensures that every drop and install is handled with precision, professionalism, and respect for the customer’s property. From burying cables underground to setting up essential equipment inside a home, our team emphasizes clear communication to keep customers informed and confident throughout the process.
When burying cabling, we prioritize minimizing disruption to lawns, landscaping, and other features on the property, working efficiently to restore the area to its original condition whenever possible. As part of the Last Mile Division, our technicians combine technical expertise with exceptional customer care, ensuring that each project enhances the customer’s experience and strengthens their trust in the network provider.
Splicing & Testing
Delivering exceptional service to the customer starts with precise splicing and rigorous testing to ensure their connection is fast, reliable, and ready to meet their needs. These steps are critical in transforming network infrastructure into a seamless, end-to-end solution that powers the customer’s experience.
Our Last Mile team ensures every connection is optimized before leaving the site. Through thorough testing, we verify that the service meets performance standards, minimizing disruptions and maximizing satisfaction. Whether it’s for streaming, remote work, or simply staying connected, our approach to splicing and testing ensures the customer enjoys a dependable and high-quality network from day one.
Structured Cabling
Structured cabling is an essential component of National OnDemand's Last Mile Division, tailored specifically for business customers. We specialize in providing custom-designed network solutions that include copper, fiber, and coaxial cabling systems, ensuring seamless connectivity for organizations of all sizes. Our technicians are certified by industry leaders like BICSI, delivering a globally recognized standard of quality and professionalism.
From CAT5E and CAT6 cabling to advanced 10 Gig fiber systems, our structured cabling solutions are designed to meet the rigorous demands of commercial, industrial, and governmental clients. Whether it’s organizing complex data centers, implementing wireless network systems, or integrating audio-visual technology, we bring efficiency and clarity to your communications infrastructure.
End-User Support
National OnDemand’s Last Mile Division is dedicated to providing exceptional end-user support, ensuring a smooth transition for customers adopting new fiber optic services. Our team members excel in customer-facing roles, offering clear communication and expert guidance to help customers understand and manage their new equipment.
Our primary focus is on on-site customer interactions, but we have experience operating support call centers for clients who require a more comprehensive solution. National OnDemand is open to discussing tailored call center support for clients with specific needs, ensuring every customer touchpoint enhances the service experience.
Case Study
National OnDemand played a vital role in addressing the challenges faced by Northcentral Electric Cooperative in their fiber network build-out. With a skilled and responsive workforce, National ensured that both overhead and underground work met Northcentral’s rigorous standards for safety, timeliness, and quality. Their crews expertly handled the complexities of the project, from mainline construction through to the final phases of splicing and drop installations, ensuring the project stayed on schedule and met the cooperative’s high expectations.
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