Position Summary:
National OnDemand, Inc. is a company dedicated to providing OnDemand services Nationally, Anytime, Anywhere! Through the completion of multiple mergers, acquisitions and organic growth the company is continuing to grow rapidly across the country. There are 6 primary divisions of the company: Fiber Services, Construction Services, Structured Cabling Services, Home Services, Business Services, and Emergency Services. The various divisions of the company allow National OnDemand to provide full turnkey solutions to all customers.
The Splicing Program Manager is responsible for the planning, staffing, production, quality, and financial performance of fiber splicing operations across an assigned region. The role leads the Fiber Splicing Managers in that region and is accountable for splicing production, test and documentation quality, crew utilization, and client deliverables across all active projects.
Primary Position Duties:
- Lead, develop, and hold accountable the Fiber Splicing Managers across the region. Set production, quality, and safety expectations and review performance against them.
- Build and maintain the regional splicing staffing plan, including in house splicers and subcontract splicing crews, to match the forecasted workload across projects.
- Review client statements of work, splice matrices, and specifications during pre-construction and confirm splicing scope, unit pricing, test requirements, and documentation deliverables before work starts.
- Establish and enforce regional splicing standards for workmanship, OTDR and power meter testing, loss budgets, labeling, and closeout documentation in line with client specifications and industry standards.
- Track weekly splicing production, earned value, and backlog across all regional projects and report status, risks, and recovery plans to the Director of Operations and the Project Management team.
- Partner with Project Managers and Construction Managers on splicing schedules, resource conflicts, and sequencing with construction crews.
- Own splicing billing accuracy. Verify that daily work reports, redlines, and test results support invoiced units and resolve coding and quantity disputes with the client and the PMO.
- Qualify, onboard, and manage subcontract splicing crews, including rate agreements, certification verification, and performance reviews.
- Manage regional splicing equipment, test equipment calibration, vehicles, and consumable inventory and budget.
- Lead root cause and corrective action on splicing defects, failed tests, rework, and outages. Assign rework to the responsible crew and track production credits.
- Own safety performance for splicing operations in the region. Enforce the company safety program, OSHA, DOT, and client safety requirements across in house and subcontract crews.
- Ensure daily job hazard analyses and tailboard briefings are completed, PPE and traffic control are in place, and aerial, confined space, and lift work follows approved procedures.
- Conduct site safety audits, lead incident and near miss investigations, complete root cause and corrective actions, and report findings to the Director of Operations and Safety.
- Track regional safety metrics (recordables, vehicle incidents, near misses, audit scores) and hold Fiber Splicing Managers accountable for results.
- Support bids and new market startups with splicing production rates, crew plans, and cost inputs.
- Own the regional splicing training program. Define the skills matrix and certification path for splicers from entry level through lead splicer and Fiber Splicing Manager, and track each employee against it.
- Maintain splicer certification and qualification records (FOA, OSHA 10/30, manufacturer enclosure and connector certifications, client specific qualifications) and ensure crews meet client requirements before assignment.
- Run field skills assessments and splice and test audits to verify competency, and assign remediation training where results fall short.
- Recruit, hire, and develop splicing staff. Build a bench of lead splicers and Fiber Splicing Managers through structured development plans and succession planning to support regional growth.
- Develop apprentice and entry level splicing pathways with in house trainers and partner programs to expand capacity without relying solely on subcontract labor.
- Travel to project sites to audit quality, production, and safety.
Position Requirements:
- 8 years or more of fiber splicing and testing experience in outside plant construction, including 3 years or more managing splicing managers, foremen, or multiple crews across more than one project.
- Expert knowledge of fusion and mechanical splicing, splice enclosure and cabinet work, OTDR and OLTS testing, and interpretation of test results against client loss budgets.
- Working knowledge of FTTH and PON architectures, backbone and long haul fiber, and splice matrix and as built documentation.
- Experience managing subcontractor crews, including rate negotiation, onboarding, and performance management.
- Experience with production tracking, unit based billing, and field reporting platforms (PenguinData, Render, or similar) and Microsoft Office (Word, Excel, and Outlook).
- Understanding of project budgets, unit costs, and crew utilization and the ability to manage splicing operations to margin.
- FOA CFOT or equivalent fiber certification required. CFOS/S or trainer level certification preferred.
- Demonstrated experience building and delivering technical training programs and developing field technicians into supervisors.
- OSHA 30 required or obtained within 90 days of hire. Working knowledge of OSHA 1910 and 1926 standards as they apply to outside plant work, aerial lifts, confined space, and work zone traffic control.
- Must be able to work nights and weekends, if necessary.
- Must be able to work in all weather conditions.
- Must have a valid driver’s license.
- Must be authorized to work in the United States.
- Must be able to pass drug, background, DOT & MVR screenings.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing duties, the employee will work primarily in the field.
- The employee may be required to work outdoors in all types of weather and may be exposed to dust, fluctuating temperatures, and periodic high noise levels
- While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
- The employee is frequently required to stand, talk, and hear.
- The employee may be required to travel within the United States up to 75-80% of the time and may be required to stay away from home up to 30 days at a time.
Education or Skills:
- High school diploma or equivalent. Associate or bachelor degree in a technical or construction field preferred.
- Strong organizational, written, and verbal communication skills and the ability to present to clients and senior leadership.
- Ability to think analytically and apply sound judgment, solve problems, and make effective decisions.
Direct Reports:
- Fiber Splicing Managers (assigned region).
- Indirect: In house Fiber Splicers and subcontract splicing crews.
