Position Summary:
National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.
Responsible for checking billing systems, daily reports for new drop bury orders. Enter drop buries into 3rd party locate system. Assign cleared located drop bury orders to appropriate crews. Drive completion of drop buries to stay within SLA. Monitor emails for customer issues and concerns. Works closely with all field office locations. Monitor Penguin to keep job statuses up to date.
Primary Position Duties:
- Contribute to the Company vision of being the industry leader in customer fulfillment through quality, commitment, courtesy, teamwork, and unparalleled professionalism.
- Ensure efficient and effective routing of cleared pending drop buries to the appropriate crews as to insure we arrive on site within the time frame committed to the customer.
- Continuously monitor and adjust work assignments to ensure SLA’s are met on drop buries.
- Maintains accurate information notes within the necessary systems where manual intervention is required to resolve the order discrepancy.
- Interact with field leadership to ensure that all work is completed on time to meet customer expectations.
- Use billing system, Microsoft Office applications and other computer programs and systems to ensure SLA’s are met on all drop buries.
- Provide positive influence and leadership within the organization. This position is clearly intended to have a leadership component and requires one to be mindful of their behavior both in and out of the workplace.
- Respond to internal and external requests for help in a timely and professional manner.?
- Other duties as assigned.
Position Requirements:
While performing the duties of this job, the employee regularly works in an office setting.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.
Education or Skills:
- Ability to analyze and interpret data
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to communicate with all levels of management and company personnel
- Ability to handle multiple projects and tasks
- Ability to maintain confidentiality
- Ability to make decisions and solve problems while working under pressure
- Ability to prioritize and organize effectively
- Ability to show judgment and initiative and to accomplish job duties
- Ability to use personal computer
- Proficient in using Microsoft Office software applications (including MS Word, Excel, etc.)
- Ability to work independently
- Ability to work with others to resolve problems, handle requests or situations
- Ability to use scheduling and workforce management software (e.g. Workforce Express, Work Assure, Connect, CSG and Connect)
- Knowledge of cable television products and services
- Flexibility with work schedule required (weekends)
- High School Diploma or recognized equivalent required
- Dispatch experience preferred
- Construction Coordinator experience preferred
