National OnDemand offers comprehensive, ongoing maintenance solutions tailored to ensure the long-term reliability and performance of the fiber networks we construct. Our dedicated maintenance teams are equipped to handle both planned and emergency maintenance, with response times that meet or exceed service level agreements (SLAs). We support all facets of network upkeep, including customer premises, drop cable installations, and mainline fiber facilities, ensuring that your network operates at peak efficiency.
We provide 24/7 emergency support, ready to mobilize crews within an hour for rapid issue resolution. In addition to reactive services, we offer proactive maintenance programs, including preventative and predictive maintenance, designed to address potential problems before they impact service. Our teams use state-of-the-art testing tools and real-time data collection to monitor and maintain network health, while our central market presence ensures quick access to materials and expertise when you need it most.
With National OnDemand, you’ll benefit from our extensive experience, scalable resources, and commitment to seamless service. Whether you need routine maintenance, rapid response during catastrophic events, or a custom-tailored fiber maintenance program, we are ready to support your network’s ongoing success.
Ongoing Maintenance
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24/7 Emergency Maintenance Support:
On-call crews with rapid response times, mobilizing within an hour for urgent repairs.
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Planned Maintenance Services:
Flexible scheduling to address network updates, repairs, or expansions, with dedicated teams to minimize service disruptions.
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Preventative Maintenance Programs:
Routine inspections of fiber optic cables and associated equipment to maintain network performance.
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Predictive Maintenance:
Use of historical data and real-time monitoring tools to identify potential failures before they occur.
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Fiber Splicing and Testing:
Crews fully equipped to splice and troubleshoot fiber networks using OTDR, power meters, and GPON test meters.
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Customer Premise Maintenance:
Drop technicians prepared to repair or replace drop cables and troubleshoot premises equipment to restore service quickly.
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Aerial and Underground Fiber Repairs:
Skilled teams with the necessary equipment (excavators, directional drills, plows, bucket trucks) to perform both aerial and underground fiber repairs.
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Catastrophic Event Response:
Scalable crews and contingency plans for rapid deployment during disasters like hurricanes and tornadoes.
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Centralized Market Presence:
Stocked warehouses and leadership with extensive experience in fiber network maintenance, ensuring quick access to materials and expertise.
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Detailed Data Management:
Real-time data collection, damage assessment, and records reconciliation to streamline repair processes and keep network documentation up to date.
- Inspection of optical termination shelves/cabinets.
- Inspection of network switches with error indicators documented.
- Optical power measurements and documentation.
- Inspection and measurement of equipment power sources, with error documentation.
- Re-dressing of unorganized fiber jumpers.
- Inspection of equipment bonding and grounding.
- Adding any missing labeling to ensure clarity.
Case Study
National OnDemand, Inc. was brought in to tackle these challenges, providing the expertise and resources needed for successful project execution. From the outset, National offered competitive pricing and the flexibility to quickly mobilize and adjust their workforce as the project evolved, ensuring timelines and quality were maintained. Their commitment to communication and problem-solving, especially with landowners and local concerns, allowed for efficient deployment with minimal disruption. This led to the ahead-of-schedule completion of the fiber infrastructure, positioning MidSouth to deliver top-tier internet services to their community.
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