Position Summary:
National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.
The Installation Supervisor is responsible for the overall supervision of our Field Installation Technicians. The Supervisor will work in accordance with the organization’s policies and procedures, keeping in mind the overall core values of our company.
Primary Position Duties:
- Provides technical support, expertise, leadership and accountability for field team.
- Responsible for retention and training needs for field staff.
- Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.
- Supervise performance of field staff and responds to escalated issues in field.
- Communicate senior management directives to field staff and ensure compliance (Safety, etc.)
- Develops manpower schedules and loading to ensure contract and workload coverage.
- Site Visits to ensure QC of various projects ensure conformance to client specifications and company requirements.
- Follows up on customer satisfaction issues and drives resolution.
- Onsite support & guidance for technical staff.
- Serves as safety champion for our company.
- Other duties as required or as assigned by senior leadership.
Position Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing duties, the employee will work primarily in the field. The employee may be required to work outdoors in all types of weather and may be exposed to dust, fluctuating temperatures, and periodic high noise levels. The employee may be required to travel within the United States up to 50% of the time and may be required to stay away from home up to 14 days at a time.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.
Education or Skills:
- High School Diploma or equivalent required.
- 1-3 years of leadership experience.
- Possession of valid state issued driver’s license required.
- Must be able to pass a background check and drug screen.
- Candidates must have a minimum of five years of experience in a related discipline.
- Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels.
- Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs.
- Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
- Ability to coordinate and integrate work across multiple disciplines, complete scheduling, and resource planning activities to drive efficient work processes, identify and manage all operational risks, and enhance customer communication and satisfaction.
- Experience managing multiple locations and leading cross-functional teams.
- Operations supervision experience with scheduling and planning required.
- Excellent communication skills.
- Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word).
- Ability to travel to jobsites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training).
- Ability to establish and maintain effective working relationships with both internal and external customers.
- Strong, planning and reporting skills.
- Possess excellent verbal, written communication, and follow-up skills.
- Strong analytical and decision-making abilities.
- Self-motivated with the ability to motivate and influence others.
- Experience with Business and Residential installations to include FTTP/FTTH services.
