Position Summary:
National OnDemand, Inc. (“NOD” or the “Company”) is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth. Additional information about NOD can be found at www.nationalondemand.com.
Based in our Burlington, NC corporate office, this position coordinates all elements of collections activities. The Collections Manager works closely with project controls and field operations staff to accomplish daily, weekly, and monthly goals. The Collections Manager is responsible for executing the Company’s credit and collections policies, processes, and best practices as it relates to the resolution of past due balances, cash/credit resolution, and coordinating customer dispute resolution of trade receivables. This position regularly interacts with other departments, including sales, operations, and project controls, along with our customers, while providing excellent customer service.
This position will report to the Assistant Controller.
Primary Position Duties:
- Proactively monitor collections, and follow up on outstanding balances
- Provide customer statements and collaborate with customers and operations to ensure billing alignment
- Provide regular updates to all relevant parties including executive management on the status of collections activities
- Proactively communicate and work through issues with internal and external parties to ensure timely resolution
- Collaborate with third-party vendors, operations, project controls, and sales to resolve billing errors, credits, and unresolved payment applications
- Receive, research, and resolve a variety of internal and external inquiries concerning account status including communicating the resolution of discrepancies to the appropriate parties
- Partner with operations and proactively communicate updates and resolve discrepancies with project teams confirm receipt of billings and follow up on payment status
- Resolve billing discrepancies and respond to client inquiries in a timely manner
- Maintain organized records of invoices, payments, and billing correspondence
- Ensure compliance with company policies and relevant financial regulations
- All other related duties as assigned
Position Requirements:
- Knowledge of accounting software applications
- Skilled in performing accounting procedures preparing and maintaining accurate records
- Strong organizational, interpersonal, problem-solving, and analytical skills
- Skilled in creating and maintaining Excel spreadsheets
- Skilled in professional written and verbal communication
- Ability to maintain a high level of confidentiality
- Ability to work independently, as well as with a team.
- Ability to analyze data and draw logical conclusions
- Ability to organize work and set priorities to meet deadlines
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 5 pounds at times.
- Travel may be required on a limited basis
Education or Skills:
- High school diploma or equivalent required.
- Associate’s or Bachelor’s degree in Accounting preferred.
- An equivalent combination of education, experience and training required for the successful performance of the essential job duties.
