Job Opportunities at National OnDemand

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Position Summary:

NATIONAL OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.

The Director of Operations – Construction Services is a critical leadership role that oversees Outside Plant Construction and Delivery for National OnDemand. This position engages with team to ensure quality installation and upgrades of the Outside Plant Network.

Primary Position Duties:

  • Leads a centralized Construction Planning and Delivery organization to include full-time and contract employees, outsourced vendor partners, inspection and quality control of work performed by Contract labor in a direct and matrixed management environment.
  • Build and maintain relationships within the Construction community, as well as market-level OSP Construction personnel.
  • Work with National OnDemand to support new business opportunities.
  • Ensures accuracy, timeliness, and consistency of the accounting for project scheduling, project status reporting and budgetary governance.
  • Optimize the existing OSP infrastructure to support a positive customer experience.
  • Drives the development of consistent execution of operationally efficient and effective processes.
  • Responsible for the preparation of accurate and timely financial statements for leaders to make proper decisions.
  • Own the analysis and management of key performance indicators and service level agreements for National’s Construction activities and proactively take actions to improve performance as appropriate.
  • Demonstrates a commitment to outstanding customer service to National’s business operations.
  • Understands customers needs while developing and executing plans to address them and improve the overall customer experience.
  • Develop, implement and monitor proper project status reporting and establish internal controls as well as key operational management controls.
  • Builds and enhances a strong team that provides proactive support and results-driven execution of responsibilities to meet the current and future needs of the business.
  • Monitors and assesses current trends and emerging developments within the Telecommunications industry to ensure the Company’s compliance and preparedness.
  • Remains abreast of best practices and trends relevant to Fiber/Network Construction and Design technologies.
  • Manages and coaches’ employees to increase engagement and strengthen professional development.
  • Continually strives to develop talent within the Construction organization to promote individual development and career growth.
  • Perform related duties & responsibilities as assigned/requested.

Position Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing some duties, the employee will work primarily in an office setting. However, there may be times that will require the employee to work outdoors in all types of weather and may be exposed to dust, fluctuating temperatures, and periodic high noise levels. The employee may be required to travel within the United States up to 50% of the time and may be required to stay away from home up to 14 days at a time.
  • While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.

Direct reports

  • Regional Construction Manager
  • Quality Assurance
  • Warehouse
  • Construction Coordinator

Education or Skills:

  • HIgh School Diploma or equivalent
  • 10+ years of experience in related field (i.e., Construction, Fiber, and Telecommunications)
  • Knowledge of current and emerging trends and developments within the construction field and corresponding impact on business operations.
  • Leadership and strategic management skills to develop, coach, and direct the performance of a team to achieve goals and objectives.
  • Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels.
  • Executive presence with which to interact and influence at all levels of the organization.
  • Skills and ability to clearly and concisely communicate verbally and in writing to convey complex concepts clearly and logically.
  • Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs.
  • Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
  • Preferred: BS/BA degree in related discipline strongly desired (i.e. Business, Engineering)
  • Preferred: 10+ years of management and leadership experience at the director and/or executive levels developing Network upgrade and build strategies in a telecommunications business environment preferred.
  • Must hold a valid driver’s license Must have a valid driver’s license and be able to pass a pre-employment background check and drug screening.

Benefits


FAQs

Q. What kinds of careers does National OnDemand offer?

We hire across a wide range of disciplines. That includes field operations such as fiber construction, last mile installation, specialized capabilities, and maintenance, as well as corporate and regional roles in project management, safety, HR, finance, marketing, IT, and logistics. Whether you’re interested in working in the field or at headquarters, there are opportunities to grow and make an impact.

Q. Where is National OnDemand located?

Our corporate headquarters is in Burlington, North Carolina, and we have regional offices and project sites across the United States. Many of our employees travel between job sites depending on their role. This nationwide footprint allows us to provide “on demand, anywhere in the U.S.” service for our clients and flexible career opportunities for our teams.

Q. Do I need a telecommunications background to apply?

Not necessarily. Some roles require telecom experience, but many do not. We hire people from a variety of backgrounds, including construction, utilities, project management, administration, safety, and customer service. If you bring a strong work ethic, attention to detail, and a willingness to learn, we can provide the training needed to succeed in your position.

Q. What does the hiring process look like?

The process is designed to be clear and respectful of your time:

  • Submit your application through our Careers page.
  • Our recruiting team reviews your skills and experience.
  • If selected, you’ll be contacted for a phone or virtual interview.
  • Some roles may include a skills assessment or background check.
  • Once a hiring decision is made, we’ll reach out with next steps and onboarding information.

We aim to communicate clearly throughout the process so you always know where things stand.

Q. Does National OnDemand provide training and advancement opportunities?

Yes. We believe in growing talent from within. Our teams have access to on-the-job training, safety certifications, leadership development, and technical programs tailored to their field. Many of our managers and directors started in entry-level positions and advanced through performance and dedication.

Q. What kind of benefits are offered?

Eligible employees enjoy a comprehensive benefits package that typically includes:

  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • 401(k) retirement plan
  • Paid time off and holidays
  • Employee assistance and wellness programs

Specific benefits vary by position and employment type, but we strive to provide competitive, supportive options across the company.

Q. Does the company support work-life balance?

We understand that balance looks different for every employee. Field teams may work variable schedules depending on project timelines, while corporate roles may follow more traditional business hours. We encourage leaders to foster realistic workloads and open communication so employees can perform at their best both professionally and personally.

Q. What is the company culture like?

Our culture is rooted in the six core values that define who we are and how we work. At National OnDemand, Integrity guides every decision, ensuring we do what’s right even when no one is watching. We believe in Teamwork, working together across boundaries to meet customer needs and help one another succeed. You can count on Reliability from every member of our team — consistent, trustworthy performance that our clients and coworkers depend on. We show Respect for each other, our clients, and the communities we serve, valuing every perspective and contribution. We pursue Excellence in everything we do, delivering premium quality and service that set us apart. And we never forget Gratitude, recognizing and appreciating the people who make our success possible. This shared commitment shapes a culture where employees feel supported, valued, and proud to deliver “Anytime, Anywhere” service every day.

Q. How does National OnDemand approach safety?

Safety is a core value across every division. All employees receive thorough safety training, and our teams follow established protocols to protect themselves, their coworkers, and the communities we serve. At the corporate level, our Environmental Health and Safety (EHS) team ensures compliance with all federal, state, and client-specific standards so that every employee returns home safely at the end of each day.

Q. How can I check the status of my application?

You can log into the Careers portal to view your application status. Our recruiting team also communicates directly by email if additional information or interviews are needed. If you haven’t heard back within a few weeks, you’re always welcome to follow up with our HR department for an update.

Q. What makes National OnDemand a great place to work?

We are a fast-growing, national organization with the heart of a family-run business. Employees appreciate the combination of stability, opportunity, and purpose that comes with helping build the networks that connect communities across the country. At National OnDemand, you’re not just taking a job — you’re joining a team that’s building the future of connectivity.

Q. What qualifications or certifications are required to work in fiber optics?

Many of our entry-level roles don’t require prior fiber experience as we provide on-the-job training. However, certifications like OSHA safety training, CDL licenses, or fiber optic certifications can be helpful for advancing in certain technical positions.