Job Opportunities at National OnDemand

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Position Summary
National OnDemand is seeking a highly skilled and detail-oriented Fiber OSP (Outside Plant) Manager to oversee testing, validation, and quality assurance of fiber optic construction projects. This role is critical to ensuring the integrity, performance, and customer readiness of OSP fiber networks deployed across various geographies. The ideal candidate will bring a deep understanding of fiber optic technologies, field testing standards, and strong coordination skills to lead multiple projects through final acceptance.

Key Responsibilities:

Testing & Quality Assurance

  • Review and validate all OSP fiber test results, including OTDR, OLTS, Power Meter, FIP, CD, and PMD.
  • Analyze dark fiber performance data for integrity, insertion loss, reflectance, and dispersion metrics.
  • Utilize platforms such as EXFO FastReporter, ConnectorMax, Viavi FiberCable2 Suite, and Anritsu NetWorks to review test packages.
  • Ensure all test settings meet client contractual requirements (e.g., correct wavelength, test duration, fiber type).

Reporting & Documentation

  • Compile comprehensive fiber test reports for internal quality control and external client delivery.
  • Maintain network documentation including as-builts, splice schematics, and test result records.
  • Update and verify network inventory databases and GIS mapping tools.
  • Cross-Functional Coordination
  • Collaborate with project managers, construction supervisors, field techs, and clients to align on project readiness and handover requirements.
  • Serve as subject matter expert (SME) for field teams on fiber test best practices, acceptance criteria, and standards compliance.
  • Standards Compliance & Leadership
  • Ensure adherence to National OnDemand’s OSP quality standards, client technical requirements, and industry best practices.
  • Audit subcontractor testing output and drive accountability for correction of failed links.
  • Proactively identify areas for performance improvement and streamline testing workflows.

Minimum Qualifications

  • 2+ years of experience in fiber optic testing, OSP fiber construction, or telecom project management.
  • Working knowledge of fiber optic cable architectures, fiber splicing practices, and structured cabling systems.
  • Hands-on experience with fiber diagnostic tools: OTDR, OLTS, power meters, inspection scopes, etc.
  • Familiarity with testing/reporting platforms (e.g., EXFO, Viavi, Anritsu) and productivity tools (Excel, Word, Email, Google Earth).
  • Ability to read and interpret construction drawings, splice schematics, and engineering diagrams.
  • Strong attention to detail and organizational skills.

Preferred Qualifications

  • Certifications in fiber optics (e.g., FOA CFOT, ETA Fiber Optics Technician) a plus
  • Experience supporting municipal, carrier, or enterprise-grade fiber deployments
  • Familiarity with construction management software or project tracking tools

Benefits


FAQs

Q. What kinds of careers does National OnDemand offer?

We hire across a wide range of disciplines. That includes field operations such as fiber construction, last mile installation, specialized capabilities, and maintenance, as well as corporate and regional roles in project management, safety, HR, finance, marketing, IT, and logistics. Whether you’re interested in working in the field or at headquarters, there are opportunities to grow and make an impact.

Q. Where is National OnDemand located?

Our corporate headquarters is in Burlington, North Carolina, and we have regional offices and project sites across the United States. Many of our employees travel between job sites depending on their role. This nationwide footprint allows us to provide “on demand, anywhere in the U.S.” service for our clients and flexible career opportunities for our teams.

Q. Do I need a telecommunications background to apply?

Not necessarily. Some roles require telecom experience, but many do not. We hire people from a variety of backgrounds, including construction, utilities, project management, administration, safety, and customer service. If you bring a strong work ethic, attention to detail, and a willingness to learn, we can provide the training needed to succeed in your position.

Q. What does the hiring process look like?

The process is designed to be clear and respectful of your time:

  • Submit your application through our Careers page.
  • Our recruiting team reviews your skills and experience.
  • If selected, you’ll be contacted for a phone or virtual interview.
  • Some roles may include a skills assessment or background check.
  • Once a hiring decision is made, we’ll reach out with next steps and onboarding information.

We aim to communicate clearly throughout the process so you always know where things stand.

Q. Does National OnDemand provide training and advancement opportunities?

Yes. We believe in growing talent from within. Our teams have access to on-the-job training, safety certifications, leadership development, and technical programs tailored to their field. Many of our managers and directors started in entry-level positions and advanced through performance and dedication.

Q. What kind of benefits are offered?

Eligible employees enjoy a comprehensive benefits package that typically includes:

  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • 401(k) retirement plan
  • Paid time off and holidays
  • Employee assistance and wellness programs

Specific benefits vary by position and employment type, but we strive to provide competitive, supportive options across the company.

Q. Does the company support work-life balance?

We understand that balance looks different for every employee. Field teams may work variable schedules depending on project timelines, while corporate roles may follow more traditional business hours. We encourage leaders to foster realistic workloads and open communication so employees can perform at their best both professionally and personally.

Q. What is the company culture like?

Our culture is rooted in the six core values that define who we are and how we work. At National OnDemand, Integrity guides every decision, ensuring we do what’s right even when no one is watching. We believe in Teamwork, working together across boundaries to meet customer needs and help one another succeed. You can count on Reliability from every member of our team — consistent, trustworthy performance that our clients and coworkers depend on. We show Respect for each other, our clients, and the communities we serve, valuing every perspective and contribution. We pursue Excellence in everything we do, delivering premium quality and service that set us apart. And we never forget Gratitude, recognizing and appreciating the people who make our success possible. This shared commitment shapes a culture where employees feel supported, valued, and proud to deliver “Anytime, Anywhere” service every day.

Q. How does National OnDemand approach safety?

Safety is a core value across every division. All employees receive thorough safety training, and our teams follow established protocols to protect themselves, their coworkers, and the communities we serve. At the corporate level, our Environmental Health and Safety (EHS) team ensures compliance with all federal, state, and client-specific standards so that every employee returns home safely at the end of each day.

Q. How can I check the status of my application?

You can log into the Careers portal to view your application status. Our recruiting team also communicates directly by email if additional information or interviews are needed. If you haven’t heard back within a few weeks, you’re always welcome to follow up with our HR department for an update.

Q. What makes National OnDemand a great place to work?

We are a fast-growing, national organization with the heart of a family-run business. Employees appreciate the combination of stability, opportunity, and purpose that comes with helping build the networks that connect communities across the country. At National OnDemand, you’re not just taking a job — you’re joining a team that’s building the future of connectivity.

Q. What qualifications or certifications are required to work in fiber optics?

Many of our entry-level roles don’t require prior fiber experience as we provide on-the-job training. However, certifications like OSHA safety training, CDL licenses, or fiber optic certifications can be helpful for advancing in certain technical positions.