Job Opportunities at National OnDemand

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Position Summary:

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.

The High Split Project Field Technician will provide coax splicing and module swap outs on HFC distribution systems. Responsibilities will include forward and return balancing using test equipment, level documentation as well as performing other related duties. The ideal candidate must be Dependable, Experienced, Knowledgeable, and able to safely work in COAX Splicing-High Split experience desired.

Primary Position Duties:

Technical skill set to in upgrading a HFC network while eliminating unnecessary network down time that impacts customer experience.
Must possess the ability to use basic cable test equipment.
Understand design prints and splice schematics.
Proficient knowledge on balancing and verifying signal on outside plant (aerial/underground) coaxial devices (amplifiers, taps, splitters, etc.) and replacing/repairing hardware when necessary.
Ensure timely responsiveness on upgrade issues to include troubleshooting and restoration of services when needed.
Calculate system signal losses and make necessary adjustments to resolve issues.
Install in-line devices on network to include amplifiers, line extenders, splitters, and taps.
Swap amplifier modules. Ability to splice overhead and underground coaxial cable.
Troubleshoot and repair existing coax lines and line equipment.
Maintain records and documents in accordance with company policies and procedures.
Know, understand, and follow company policy.
Maintain a safe and secure work environment by complying with Government standards and legal regulations.
Understand and follow OSHA safety requirements to complete the job(s) safely and efficiently.
Requires night and or day work to include travel as needed.
Perform other duties as requested by the project supervisor.

Position Requirements:

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms.
The employee is frequently required to stand, talk, and hear.
Ability to use all types of manual and powered handheld tools, such as drills, hammers, wrenches, and screwdrivers.
Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs, and ladders.
Ability to carry, climb, and operate an extension ladder. (approx. 32 feet high and 90 pounds)
Ability to perform jobs from high places.

Education or Skills:

High school diploma or its equivalent.
1-3 years’ experience as a Coax Splicer is preferred, however will train the right candidate.
1-3 years’ experience in a HFC Sweep/Technician role is preferred, however will train the right candidate.
Proficiency with HFC network maintenance is preferred, however will train the right candidate.
Proficient in telecommunications installation/service.

Benefits


FAQs

Q. What kinds of careers does National OnDemand offer?

We hire across a wide range of disciplines. That includes field operations such as fiber construction, last mile installation, specialized capabilities, and maintenance, as well as corporate and regional roles in project management, safety, HR, finance, marketing, IT, and logistics. Whether you’re interested in working in the field or at headquarters, there are opportunities to grow and make an impact.

Q. Where is National OnDemand located?

Our corporate headquarters is in Burlington, North Carolina, and we have regional offices and project sites across the United States. Many of our employees travel between job sites depending on their role. This nationwide footprint allows us to provide “on demand, anywhere in the U.S.” service for our clients and flexible career opportunities for our teams.

Q. Do I need a telecommunications background to apply?

Not necessarily. Some roles require telecom experience, but many do not. We hire people from a variety of backgrounds, including construction, utilities, project management, administration, safety, and customer service. If you bring a strong work ethic, attention to detail, and a willingness to learn, we can provide the training needed to succeed in your position.

Q. What does the hiring process look like?

The process is designed to be clear and respectful of your time:

  • Submit your application through our Careers page.
  • Our recruiting team reviews your skills and experience.
  • If selected, you’ll be contacted for a phone or virtual interview.
  • Some roles may include a skills assessment or background check.
  • Once a hiring decision is made, we’ll reach out with next steps and onboarding information.

We aim to communicate clearly throughout the process so you always know where things stand.

Q. Does National OnDemand provide training and advancement opportunities?

Yes. We believe in growing talent from within. Our teams have access to on-the-job training, safety certifications, leadership development, and technical programs tailored to their field. Many of our managers and directors started in entry-level positions and advanced through performance and dedication.

Q. What kind of benefits are offered?

Eligible employees enjoy a comprehensive benefits package that typically includes:

  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • 401(k) retirement plan
  • Paid time off and holidays
  • Employee assistance and wellness programs

Specific benefits vary by position and employment type, but we strive to provide competitive, supportive options across the company.

Q. Does the company support work-life balance?

We understand that balance looks different for every employee. Field teams may work variable schedules depending on project timelines, while corporate roles may follow more traditional business hours. We encourage leaders to foster realistic workloads and open communication so employees can perform at their best both professionally and personally.

Q. What is the company culture like?

Our culture is rooted in the six core values that define who we are and how we work. At National OnDemand, Integrity guides every decision, ensuring we do what’s right even when no one is watching. We believe in Teamwork, working together across boundaries to meet customer needs and help one another succeed. You can count on Reliability from every member of our team — consistent, trustworthy performance that our clients and coworkers depend on. We show Respect for each other, our clients, and the communities we serve, valuing every perspective and contribution. We pursue Excellence in everything we do, delivering premium quality and service that set us apart. And we never forget Gratitude, recognizing and appreciating the people who make our success possible. This shared commitment shapes a culture where employees feel supported, valued, and proud to deliver “Anytime, Anywhere” service every day.

Q. How does National OnDemand approach safety?

Safety is a core value across every division. All employees receive thorough safety training, and our teams follow established protocols to protect themselves, their coworkers, and the communities we serve. At the corporate level, our Environmental Health and Safety (EHS) team ensures compliance with all federal, state, and client-specific standards so that every employee returns home safely at the end of each day.

Q. How can I check the status of my application?

You can log into the Careers portal to view your application status. Our recruiting team also communicates directly by email if additional information or interviews are needed. If you haven’t heard back within a few weeks, you’re always welcome to follow up with our HR department for an update.

Q. What makes National OnDemand a great place to work?

We are a fast-growing, national organization with the heart of a family-run business. Employees appreciate the combination of stability, opportunity, and purpose that comes with helping build the networks that connect communities across the country. At National OnDemand, you’re not just taking a job — you’re joining a team that’s building the future of connectivity.

Q. What qualifications or certifications are required to work in fiber optics?

Many of our entry-level roles don’t require prior fiber experience as we provide on-the-job training. However, certifications like OSHA safety training, CDL licenses, or fiber optic certifications can be helpful for advancing in certain technical positions.