Job Opportunities at National OnDemand

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Position Summary:

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.

The Human Resources Generalist (HRG) will work closely with the Human Resources Manager to deliver HR Strategy & Organizational Development, Retention/Turnover and any other HR strategies and projects assigned. The HRG will be responsible for HR Analytics and HR Reporting. HRG will support and drive focus around employee engagement and development. This role may supports daily Human Resources duties in the absence of the Human Resources Manager.

Primary Position Duties:

  • Recommend retention strategies for non-exempt employees that result in improved retention of the non-exempt employee workforce.
  • Analyze compliance requirements, trends and key metrics and partner with the broader HR organization to develop and implement solutions, programs, and policies in partnership with HR Director & HR Manger to assess and grow the capability of leadership.
  • Support launch and implementation of assigned projects by established timelines.
  • Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to wage & hour, FLSA, FMLA and ADAAA to minimize risk/exposure to the company.
  • HR Reporting & HR Analytics.
  • Employee Special Pay.
  • New Hire Orientation: Non-Exempt Hires.
  • Exit Interviews: Non-Exempt Employees.
  • Verifications of Employment (VOEs).
  • Garnishments/Income Withholding Orders (IWOs).
  • New Hire Benefits Enrollment Process.
  • Review and approval of Corrective Actions: Non-Exempt Employees.
  • Conduct effective and objective investigations: Non-Exempt Employees.
  • Provide guidance and interpretation on HR policies, processes, and procedures.
  • Supports HR Manager.
  • Benefits Open Enrollment Communications.
  • Performs all other duties as assigned.

Position Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee regularly works in an office setting. This position is an in office corporate position and is not a remote role.
  • While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.

Education or Skills:

  • Bachelor’s Degree in human resources, business, organizational behavior, or related field required.
  • 1+ years of relevant HR experience, including diverse HRG experience including employee investigations for high-volume non-exempt environment required.
  • Human Resource Professionals PHR, SHRM-CP required or SPHR or SHRM-SCP preferred.
  • Broad business knowledge and demonstrated ability to stay abreast of business and HR functional trends.
  • Excellent verbal and written communication skills.
  • Demonstrated ability working with confidential & sensitive matters, professional & discretionary manner.
  • Independent thinker with strong decision-making skills and ability to use data & present data to support decisions.
  • Results oriented with the ability organize, prioritize, and implement multiple projects within targeted deadlines.
  • Well-developed collaboration and interpersonal skills and experience leveraging those skills to foster trust, build relationships and gain support for ideas and solutions.
  • Ability to deal with the employees and public in a professional manner.
  • Strong PC skills and MS Office skills must be proficient in Excel including pivot tables and PowerPoint.
  • Ability to show judgment and initiative and to accomplish job duties.
  • Ability to work independently.
  • Knowledge of local, state, and federal employment, wage & hour laws and procedures.
  • Bilingual/Fluent in Spanish preferred.

Benefits


FAQs

Q. What kinds of careers does National OnDemand offer?

We hire across a wide range of disciplines. That includes field operations such as fiber construction, last mile installation, specialized capabilities, and maintenance, as well as corporate and regional roles in project management, safety, HR, finance, marketing, IT, and logistics. Whether you’re interested in working in the field or at headquarters, there are opportunities to grow and make an impact.

Q. Where is National OnDemand located?

Our corporate headquarters is in Burlington, North Carolina, and we have regional offices and project sites across the United States. Many of our employees travel between job sites depending on their role. This nationwide footprint allows us to provide “on demand, anywhere in the U.S.” service for our clients and flexible career opportunities for our teams.

Q. Do I need a telecommunications background to apply?

Not necessarily. Some roles require telecom experience, but many do not. We hire people from a variety of backgrounds, including construction, utilities, project management, administration, safety, and customer service. If you bring a strong work ethic, attention to detail, and a willingness to learn, we can provide the training needed to succeed in your position.

Q. What does the hiring process look like?

The process is designed to be clear and respectful of your time:

  • Submit your application through our Careers page.
  • Our recruiting team reviews your skills and experience.
  • If selected, you’ll be contacted for a phone or virtual interview.
  • Some roles may include a skills assessment or background check.
  • Once a hiring decision is made, we’ll reach out with next steps and onboarding information.

We aim to communicate clearly throughout the process so you always know where things stand.

Q. Does National OnDemand provide training and advancement opportunities?

Yes. We believe in growing talent from within. Our teams have access to on-the-job training, safety certifications, leadership development, and technical programs tailored to their field. Many of our managers and directors started in entry-level positions and advanced through performance and dedication.

Q. What kind of benefits are offered?

Eligible employees enjoy a comprehensive benefits package that typically includes:

  • Medical, dental, and vision insurance
  • Life insurance and disability coverage
  • 401(k) retirement plan
  • Paid time off and holidays
  • Employee assistance and wellness programs

Specific benefits vary by position and employment type, but we strive to provide competitive, supportive options across the company.

Q. Does the company support work-life balance?

We understand that balance looks different for every employee. Field teams may work variable schedules depending on project timelines, while corporate roles may follow more traditional business hours. We encourage leaders to foster realistic workloads and open communication so employees can perform at their best both professionally and personally.

Q. What is the company culture like?

Our culture is rooted in the six core values that define who we are and how we work. At National OnDemand, Integrity guides every decision, ensuring we do what’s right even when no one is watching. We believe in Teamwork, working together across boundaries to meet customer needs and help one another succeed. You can count on Reliability from every member of our team — consistent, trustworthy performance that our clients and coworkers depend on. We show Respect for each other, our clients, and the communities we serve, valuing every perspective and contribution. We pursue Excellence in everything we do, delivering premium quality and service that set us apart. And we never forget Gratitude, recognizing and appreciating the people who make our success possible. This shared commitment shapes a culture where employees feel supported, valued, and proud to deliver “Anytime, Anywhere” service every day.

Q. How does National OnDemand approach safety?

Safety is a core value across every division. All employees receive thorough safety training, and our teams follow established protocols to protect themselves, their coworkers, and the communities we serve. At the corporate level, our Environmental Health and Safety (EHS) team ensures compliance with all federal, state, and client-specific standards so that every employee returns home safely at the end of each day.

Q. How can I check the status of my application?

You can log into the Careers portal to view your application status. Our recruiting team also communicates directly by email if additional information or interviews are needed. If you haven’t heard back within a few weeks, you’re always welcome to follow up with our HR department for an update.

Q. What makes National OnDemand a great place to work?

We are a fast-growing, national organization with the heart of a family-run business. Employees appreciate the combination of stability, opportunity, and purpose that comes with helping build the networks that connect communities across the country. At National OnDemand, you’re not just taking a job — you’re joining a team that’s building the future of connectivity.

Q. What qualifications or certifications are required to work in fiber optics?

Many of our entry-level roles don’t require prior fiber experience as we provide on-the-job training. However, certifications like OSHA safety training, CDL licenses, or fiber optic certifications can be helpful for advancing in certain technical positions.